ABOUT SECRET KREATIONS HAIR

 

We only use 100% human hair (Virgin). Secret Kreations hair will need to be cared for properly with good products. We can not recommend products due to the fact each hair will perform differently because of different textures. Please do not expect "perfect hair that won't tangle or shed some" There is NO ONE with hair that does not tangle or shed some. Hair extensions and wig hair are no longer attached to the scalp to get nourished so it is up to you to keep the hair alive and thriving! 

 

PLEASE READ OUR FAQ BELOW TO KNOW MORE ABOUT SECRET KREATIONS 

Frequently asked questions

How are wigs frontal wigs constructed?


Each frontal wig is made with hair wefts and a frontal on a mesh cap. All frontal wigs will come with bleached knots, and styled for a natural. (Please see terms about custom wigs under that service.)




Will all wigs on the site have custom hairlines?


YES! Alll wigs come styled, knots bleached (perimeter only), customized pre-plucked hairline, ready to wear! Each wig will have a differnt customization so please read details of each wig before ordering.




If a wig is sold out will that wig come back instock?


Certain styles may return. We will restock with new styles often. Make sure to sign up for our emails so you won't miss out on these new styles.




Are these wigs human hair?


Yes! Secret Kreations only sale 100% Virgin human hair wigs.




What is the cap construction of the full lace wigs?


Each full lace wig, lace front wig, and 360 lace wig comes with combs and adjustable straps to give you more wear options with or with glue. Lace wigs comes in swiss lace which is a soft undetectable lace. All wigs can be parted anywhere on the lace.

Some wigs may be full lace with no combs or straps so please read all information provided for the wig of interest.




Can the hair on these wigs be color treated?


We sale all our wigs in the natural hair color because the hair is the healthiest when un-altered. Because lightening/coloring your wigs will dry it out and cause damage, we do not recommend lightening and do not take responsibility for any quality depletion after colored treated.




Do these wigs have to be glued down?


Most of Secret Kreations wigs also comes with combs and adjustble straps. This means you have the option to glue down the lace or just use the comb attachments and straps for a glueless option.




Will my wig come styled like the pictures?


ABSOLUTELY! Please know each wig will have their slight differences from the picture so exact results may vary. Curled styles are temporary and will fade once washed.

PLEASE KNOW THAT PICTURES ARE FOR EXAMPLE PURPOSES ONLY AND EXACT RESULTS WILL VARY. Please read our terms/return policy




When will your wig ship out? Where are you Located?


We are located within the United States! All wigs are customized, washed, and styled before shipped. Each wig has different processing and shipping times. Please read the shipping information under the wig you want to purchase. Secret Kreations do not ship on weekends or holidays. There may be situations that could cause delays in your order. In this case we will email you with a new ship date.




Can I make a return on a wig purchased?


Secret Kreations will always work hard to provide you quality products. Before you order be sure to read all the information provided on the site for the wig/hair extensions you are interested in and also view pictures before you purchase. (UPDATE: DUE TO COVID-19 WE ARE NOT ACCCEPTING RETURNS OR EXCHANGES AT THE MOMENT) If you are unhappy about something with your order please send an email within 24-hours of recieving your hair and BEFORE altering the wig/hair extensions or cutting the tags and we may can fix it. Please read our full Return Policy




Which wigs can be pulled up into high ponytails?


All of our full lace wigs ,360 frontal wigs, or 360 lace wigs can be pulled into a high ponytail.




What is the difference between a 360 lace wig and a 360 frontal wig?


A 360 frontal has to be constructed into a full wig. A 360 lace wig comes already constructed. Both on this site are customized to give a natural apperance.




I'm a beginner... How do I attach my wig and care for it?


Beause lace wigs are an investment we recommend doing your research on lace wigs before making a purchase for one. This will prevent you from being dissapointed due to not knowing how to properly care for the wig. Our wigs come customized and ready to wear but you must know how to care for it to make it last.




What is knot bleaching and knots?


Knots are where the hair is tied onto the lace cap. When you get lace wigs or frontals from other companies you will notice them on the lace which can make it obvious that you are wearing a wig. When your knots is properly bleached 90- 95% off all the knots on the lace cap will become invisible. This results is a natural scalp look. Please read specs on each wig to. see how much of the knots we bleach on the cap.




Will my wig shed?


All hair sheds, even your natural hair. We can not promise that your wig will not shed some, as it depends on your care and gentleness of the consumer. All our wigs are tested prior to selling to ensure that there won't be massive shedding. Curly and Kinky textures will shed a little more than straight and wavy. Please read our terms/return policy




What is the quality of the hair?


Secret Kreations uses high quality virgin hair. There is NO WAY to prove how well someone will care for their wigs/hair extensions so we can not gurantee how long your wig/hair extensions will last. Please read out terms/return policy




What makes Secret Kreations wigs different?


Secret Kreations wigs are unique because each wig comes customized to look natural. Each wig get hands on attention to craft out a realistic look and make specific adjustments before sold. Hairlines are customized by hand, Knots are bleached, and each wig is washed and styled before shipment. We do the extra things so you wont have to. While perfection is impossible, Secret Kreations appreciate your business and support and works hard to bring quality & natural looking wigs to you.




What is the density & lengths of your wigs?


At Secret Kreations the goal is for your wig to appear natural. Our wigs come in a light to medium density. Please see details of each wig for length options.




Do Secret Kreations offer payment plans?


At the moment we do not offer payment plans. Sorry for the inconvenience.




Can I place an order thru email?


All payments are made through www.secretkreations.com. We no longer offer special orders. Please be sure to follow @secretkreationswigs on instagram for future updates on sales.




What if I don't like my wig/hair extensions?


We hope that you love your purchase! If you are unhappy email us BEFORE altering the wig and removing tags and we can help. Please read all description and view pictures BEFORE you purchase. Also read our Return Policy.




How can I get discounts for future purchases?


You can get discounts by sending us pictures wearing our wigs. Another way is thru our loyalty program. Secret Kreations keeps track of each purchase. Once you have spent a certain amount with us we will send you a exclusive discount code good on your next wig purchase. Please be sure to purchase with the same email with each purchase. Also sign up on the website to get occasional discounts to your email.




Do you ship internationally?


At this moment we only ship within the United States.




When are wigs available to purchase?


Thank you for your interest in Secret Kreations wigs. Our wigs are customized by hand and can take time, because of this our wig sale happens each month. Sometimes there will be times the site is open for order throughout the month and there may also be wigs in stock. If you would like to know the exact restock dates please subscribe to our newsletters by signing up and follow @secretkreationswigs on Instagram for instant updates. WE NO LONGER ACCEPT WAITLIST ORDERS OR SPECIAL ORDERS.




What are the size of your wig caps? Can I get custom measurments?


Currently we do not take custom measurments for our stock wigs or regular pre-order wigs. All wigs comes in a average wig size. Please see our Custom Wig for more cap options. This chart only applies to Full lace wigs, Lace wigs, 360 Lace wigs. An exact head fit we do not guarantee unless we measure your head in person. All 360 frontal wigs is made with a 21-22.5 inch circumference. Our lace frontals are 13x4 or 13x6 length. To get your head circumference you should only measure with a soft measuring tape using inches. See this chart on sizes and correct way to measure.




Why does everything say "SOLD OUT"?


Do to the high demand of our wigs we only take a certain amount of orders at a time. Each wig is made and customized by hand, which takes time. Each month we allow pre-orders on select wigs and sometimes bring instock wigs. While we try our best to keep wigs instock we can not control the popularity of them so we choose to sell a certain quantity once or twice each month.. The best way to know when wigs will release is to sign up for email alerts and also follow @SecretKreationsWigs on Instagram. WE NO LONGER ACCEPT WAITLIST ORDERS OR SPECIAL ORDERS!




Can I send a wig from another company to be customized?


Currently we do not customize any wigs other than our own.




Can I put in a custom order for full lace wigs?


No special custom orders! What you see on the site is what's availible. Please read our return policy




Pre- Order & Stock wigs


Welcome to Secret Kreations! PRE ORDER WIGS comes back with each restock and can only be pre-ordered when available. Out of stock indicates we are all booked up on orders for that wig. Pre- order wigs take 5 weeks before shipped because they are made per order. ALL WIGS COMES WITH DETAILS STATED AND CAN NOT BE CHANGED. STOCK LACE WIGS These wigs are restocked with new styles each launch. Certain styles may or may not come back depending on request for them. Stock wigs are ready to ship within a few days. These wigs lengths can not be changed. By purchasing you agree to Secret Kreations Terms/Returns policy




Can I get a lace wig with custom specs?


WE NO LONGER ACCEPT SPECIAL ORDERS. Please see our wigs offered and what options are available.




HOW TO ORDER A WIG?


WE EMAIL ALL PRE-ORDER DATES TO OUR WEBSITE SUBSCRIBERS! Because each wig is customized by hand orders on all wigs are taken monthly. Thank you for your patience and understanding. When wigs/ hair extensions are availible you can purchase right from this website. Just add to your cart. Because of the high demand for our products there may be times the site is out of stock. We encourage you to sign up on the website by entering your email for future sales alerts. EMAILS ARE SENT OUT 1 TO 2 WEEKS BEFORE SALE DATE TO GIVE YOU TIME TO PREPARE! WE NO LONGER ACCEPT WAITLIST ORDERS OR SPECIAL ORDERS. If the wig style or hair extensions you want are not available on the website we do not offer or carry it. If you miss the sale we encourage you to sign up on the website to get emails from Secret Kreations. We apologize for any incoinvience. Please read our return policy




If a wigs are SOLD OUT can I be put on a waitlist?


We no longer offer special orders. Please sign up on the website to get emails for restocks of our products.




What if I need a wig for medical reasons?


We are so sorry you are going through this rough time in your life and our hearts are with you. Please know that Secret Kreations do not offer medical wigs or services. All our wigs only come as seen on the website. We also only accept debit/credit card payments for all wigs.




Why Cant I log in "Guest Area"?


When you see this screen do not be alarmed! Your member password will not unlock this page because it is for our use only! Secret Kreations will close down certain areas of the site for maintenance or restock. You can still access your member account by logging into the website.




How do I become a member?


Becoming a Secret Kreations member is easy. At the top of out home page click "Log in" or "Sign up". Once you have signed up you will have access to your personal profile where you can save your shipping information for faster checkout and review past orders. This service is new so any orders placed before May 2018 will not show on your profile even if you were already a member. Previous members can simply log in and set up their profile.




How do I sign up for emails for future sale dates?


WE SEND OUT EMAILS ABOUT SALES 1-2 WEEKS BEFORE THE DATE! Please enter your email in the "Sign up for emails box" located on the homepage of our site. If you signed up before May 2018 you may need to sign up again to get future alerts because we recently updated our server. We do not spam our clients and send emails occasionally. PLEASE NOTE: JOINING AS A MEMBER IS NOT SIGNING UP FOR EMAILS. YOU WILL STILL NEED TO DO THE STEP MENTIONED ABOVE.




Can I send hair to Secret Kreations for a wig to be made?


We no longer accept hair to be sent in. We do sale custom lace frontals and virgin hair bundles for wig making!





CUSTOMER SERVICE HOURS:

Mon - Fri: 8am - 5pm EST TIME  ​​
Saturday: CLOSED
Sunday: CLOSED

© 2018- 2020 Secret Kreations wigs. All rights reserved.