/ SHIPPING POLICY

/ RETURNS POLICY

 

 EXCLUDING HOLIDAYS AND WEEKENDS. 

 

ALL WIGS HAVE A 4 WEEK PRODUCTION TIME BEFORE SHIPPED.

WIGS DO NOT SHIP ON WEEKENDS OR HOLIDAYS. AFTER PRODUCTION TIME, YOU WILL RECEIVE A TRACKING NUMBER FOR YOUR WIG.

 

Please be sure your shipping address is correct. We are not responsible for lost, stolen, or delayed packages. You will be sent a tracking number for your order so you can know when to expect it. If a wig/product is sent back to us, you are responsible for shipping fees for it to be sent back to you.

The same terms apply to returned wigs.

Once your order is prepared, you will be sent a tracking number to track your package. Please allow 24 to 48 hours for your tracking number to update. All wigs will require a signature. Extra fees may apply.

/ TERMS & CONDITIONS

By purchasing a from www.secretkreations.com, you agree to the terms. You are 18 years or older, and the information you provide is true and accurate. You are the authorized user of the credit or debit card used to place your order. You agree that fraudulent actions will be taken seriously and handled legally. Sometimes, we will temporarily close some parts of the site due to the restocking of our wigs. You agree that we will not be liable if, for any reason, this website is unavailable for any time.    If you have been given store credit, you agree and understand that your store credit can be used at the next launch if wigs are not available. We can not set specific dates on the availability of our wigs, and you agree to this. We recommend keeping your store credit to your eyes only. We are not responsible for the misuse, and we only issue one store credit or exchange per order. 

 

You agree that we do not offer returns or exchanges based on human-type errors or misuse of our products by purchasing. Maintaining proper care for your wig after purchase is the customer’s responsibility, not Secret Kreations. Please be sure to view all information under the wig you plan to purchase and send us any questions before purchasing. We reserve the right to change our terms or return policy at any time with or without notice.

 

We are constantly working toward improving, which means that over time our wigs will too. For this reason, pictures will be updated accordingly, and we are not responsible for your expectations of old products or services. Please regularly check our site for updates on all wigs BEFORE purchasing. By purchasing from Secret Kreations, you agree to these terms. We reserve the right to update our pictures for wigs without notice. We also have all rights to refuse a sale or discount with or without reason.

 

ALL SALES ARE FINAL!  NO REFUNDS.

 

Due to customization, all sales are final!

 

Please review the information and details of each wig, hair extension, and service provided before making your purchase. We follow a strict inspection to ensure quality before hair shipment. After purchase, maintaining proper care for wigs/hair extensions is the customer's responsibility, not Secret Kreations. You understand this before purchasing. Everyone cares for hair differently, and we have no way to prove how good someone cares for their wigs or weaves. Once wig/hair extensions are worn and tags are removed, Secret Kreations is not accountable for mishaps or quality and DO NOT offer returns or exchanges.

 

Once your order is placed, no changes can be made. Wigs go into production upon purchase. 

 

We offer a 7-day delivery exchange to all UNWORN wigs.  If we agree to change/exchange your wig after purchasing, there will be a $75 additional cleaning restock charge + shipping fee for exchanges.  

 

Exchange can only be for a wig with the same value as the current wig. If the new wig is higher, you pay the difference + restock and shipping fee. Please read the information for all wigs before purchasing to avoid this fee. No exceptions! This offer is only for wigs in NEW condition*Excluding custom-sized wigs!* ( uncut lace, not worn or altered, new condition as received.) 

 

 

 

 

If you have any questions or concerns, please email us at info@secretkreations.com

 

If you have questions or concerns about a recent purchase, please contact us BEFORE altering your wig, cutting the lace, or removing tags. 

 

*No refunds or exchanges for Services* 

 

IF WE OFFER TO CANCEL AN ORDER, THERE IS A 30% CANCELLATION FEE FOR ALL WIGS AND WIG SERVICES. Cancellations are only accepted within the first hour after purchase.  

 

By purchasing from Secret Kreations, you agree to our terms, return, and shipping policy. You understand that all sales are final, and we do not offer refunds. Exchanges are accepted if there is a mistake on our part for any reason. ONLY if wig/hair extensions have NOT been worn or altered and in original packaging AND WITHIN 7-DAYS AFTER HAIR/WIG IS RECEIVED BY BUYER, any hair that is not in NEW condition will NOT be eligible for exchange. Anything after the 7-days will be denied!

 

DO NOT SHIP BACK ANY HAIR WITHOUT SPEAKING WITH OUR CUSTOMER SERVICE TEAM FIRST AND RECEIVING APPROVAL. 

 

 

These terms/policies can change with or without notice.