/ SHIPPING POLICY
/ RETURNS POLICY
EXCLUDING HOLIDAYS AND WEEKENDS.
ALL WIGS HAVE A 4+ WEEK PRODUCTION TIME BEFORE SHIPPED.
WIGS DO NOT SHIP ON WEEKENDS OR HOLIDAYS. AFTER PRODUCTION TIME YOU WILL RECEIVE A TRACKING NUMBER FOR YOUR WIG.
Please be sure your shipping address is correct. We are not responsible for lost, stolen, or delayed packages. You will be sent a tracking number for your order so you can know when to expect it. If a wig/product is sent back to us you are responsible for shipping fees for it to be sent back to you.
Same terms apply for returned wigs.
Once your order is prepared you will be sent a tracking number to track your package. Please allow 24 to 48 hours for your tracking number to update. All wigs will require a signature. Extra fees may apply.
/ TERMS & CONDITIONS
By purchasing a from you agree to the terms. You are 18 years or older and the information you provide is true and accurate. You are the authorized user of the credit or debit card used to place your order. You agree that fraudulent actions will be taken seriously and handled legally. Sometimes due to restocking of our wigs, we will temporarily close some parts of the site. You agree we will not be liable if for any reason this website is unavailable for any period of time. If you have been given a store credit you agree and understand that if wigs are not available your store credit can be used at next launch. We can not set specific dates on availability of our wigs and you agree to this. We recommend keeping your store credit to your eyes only. We are not responsible for misuse and we only issue one store credit or exchange per order.
By purchasing you agree that we do not offer returns or exchanges based on human type errors or misuse of our products. Maintaining proper care for your wig after purchase is customers responsibility, not Secret Kreations. Please be sure to view all information under wig you plan to purchase and send us any questions before purchasing. We reserve the right to change our terms or return policy at any time with or without notice.
We are always working toward improving, which means over time our wigs will too. For this reason, pictures will be updated accordingly and we are not responsible for your expectations of old products or services. Please regularly check our site for updates on all wigs BEFORE purchasing. By purchasing from Secret Kreations you agree to these terms. We reserve the right to update our pictures for wigs with our without notice. We also reserve all rights to refuse a sell or discount with or without reason.
ALL SALES ARE FINAL! NO REFUNDS.
EFFECTIVE 4-1-2020 DUE TO THE COVID-19 NO RETURNS/EXCHANGES ARE ALLOWED!
Please review the information and details of each wig, hair extensions, and service provided before making your purchase. We follow a strict inspection to ensure quality before hair shipment. Maintaining proper care for wigs/hair extensions after purchase is the customer's responsibility, not Secret Kreations. You understand this before purchasing. Everyone cares for hair differently and we have no way to prove how good someone cares for his or her wigs or weaves. Once wig/hair extensions are worn and tags are removed Secret Kreations is not accountable for mishaps or quality and DO NOT offer returns or exchanges.
Once your order is placed no changes can be made. Wigs go into production upon purchase.
We offer a 7-day from delivery exchange to all UNWORN wigs. If we agree to make a change/exchange your wig after purchased there will be a $75 additional cleaning restock charge + shipping fee for exchanges. This charge includes ALL exchanges!
Exchange can only be for wig with the same value of exchange wig. If new wig is higher priced you pay the difference + restock and shipping fee. Please read information for all wigs before you purchase to avoid this fee. No exceptions! This offer is only for wigs that are in NEW condition*Excluding custom sized wigs!* ( uncut lace, not worn or altered, new condition as received.)
*NO RETURNS OR EXCHANGES ON CUSTOM SIZE WIGS!*
If you have any questions or concerns, please send us an email to
If you have questions or concerns about a recent purchase please contact us BEFORE altering your wig, cutting the lace or removing tags.
*No refunds or exchanges for Services*
IF WE OFFER TO CANCEL AN ORDER THERE IS A 30% CANCELLATION FEE FOR ALL WIGS AND WIG SERVICES. Cancellations are only accepted within the first hour after purchase.
By purchasing from Secret Kreations you agree to our terms, return, and shipping policy. You understand that all sales are final and we do not offer refunds. Exchanges are accepted if for any reason there is a mistake on our part. ONLY if wig/hair extensions have NOT been worn or altered and in original packaging AND WITHIN 7-DAYS AFTER HAIR/WIG IS RECEIVED BY BUYER. Any hair that is not in NEW condition will NOT be eligible for exchange. Anything after the 7-days will be denied!
DO NOT SHIP BACK ANY HAIR WITHOUT SPEAKING WITH OUR CUSTOMER SERVICE TEAM FIRST AND RECEIVING APPROVAL.
These terms/policy can change with or without notice.